It’s been known for a while that there’s one kind of email that always produces a higher response rate than any other: the first one. It’s the beginning of a new relationship, subscribers are happy to learn more about the company that’s contacting them, and they’ve yet to be burned by offers they don’t want.
They’re willing to read the welcome message, and they’re willing to click on it too.
According to one recent survey by Experian, a research firm, open rates of welcome emails are typically around 57.8 percent with clickthrough rates of 14.4 percent. Other messages sent by the same company can expect open rates as low as 14.6 percent and clickthroughs of 2.7 percent.
That makes that first email vital. Get it right, and you can convert the interest that led someone to subscribe into an immediate purchase. Get it wrong, and you’ll waste an opportunity, and have to fall back on that one-in-40-odd reader to turn your list into revenue.
Trust Me, I’m an Email Marketer
And companies often get it wrong. Instead of pulling subscribers back towards the business, they keep them at arm’s length. So the first email that subscribers receive might be just a summary of their registration details, with no offer, no call to action, and no next step except to wait for the next message — which most will ignore. Or worse, it will be about the sender and not about the recipient. It will explain that the company is wonderful, that its products are fantastic and that the subscriber made a great choice by signing up. But it won’t actually show the subscriber any of those things.
Continue reading ‘Creating Effective Welcome Emails’