One of the changes that social media has brought to marketing is that it’s made selling personal. Because tweets and even Facebook pages are created by individuals who display their photos and share personal details, they allow the entrepreneur behind the business to form a personal relationship with members of his or her market. Leads become friends as a way of turning them into customers.
That’s a powerful change. People usually do business with people they know, like and trust, so the ability to create personal relationships, even shallow ones, can create the kind of long-term connections that businesses need for reliable sales. That’s why the most successful commercial Twitter streams are those that allow the twitterer to mix personal comments with professional announcements. Starbucks do it well, and so do Zappos.
And email marketers can do it too.
Continue reading ‘Guest Post: Put the Personal Power of Social Media in Your Email Messages’
What contradiction! Many companies keep using a no-reply email address for their email marketing campaigns and then ask you to “Get Social” on Facebook and Twitter.







