What the GoDaddy Outrage Can Teach Companies About Customer Service

GoDaddy is one of the biggest providers of web hosting services, so when the company experienced a nearly six hour outrage last week, the results were obvious and immediate. Thousands, and possibly millions of websites from around the world were suddenly inaccessible, and the owners and customers of those sites quickly grew irate. What happened…

How Smart Marketers Can Use StumbleUpon to Grow Their Sales

While it may never have the viewership of social media giants like Facebook and Twitter, StumbleUpon is a Web 2.0 property every smart marketer needs to be aware of. With over 8 million members, StumbleUpon represents a powerful marketing tool, and a great way to reach out to new customers while connecting with existing ones.…

Email Marketing: Turn Your Email Misses into Hits

If you can persuade a quarter of the people who receive your email messages to read them, you’re doing well. If one in twenty click through to your website, you’ll be towards the high end of the industry average. Those don’t look like great figures, although if you’ve been doing email marketing for any length…